Returns & Exchanges

WARRANTY
We stand behind everything we sell. If you are not satisfied with one of our products at the time you receive it, or if one of our products has a material or workmanship defect, return it to Twizel for replacement, refund or credit.
Damage due to normal wear and tear does not qualify.

RETURNS
We will happily accept a return for a full refund or online credit within 30 days of purchase date. Each returned item must be new, unworn and unwashed with the original sales tags and packaging.

Clearance items are final sales and only eligible for online store credit upon return.

Please send your product back using USPS, FedX ground or whatever means is convenient for you.  If you choose to use this option, the return shipping amount up to $5.00 will be credited to your account.  If the item is on sale, no return shipping credit will be awarded.

Please follow these easy steps:
1. Package the items in the original packaging, including all original sales tags.
2. Enclose a copy of your invoice or gift reciept.
3. Drop off your package at your own preferred carrier.
Once your return is received and approved, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges.

EXCHANGES
If you wish to exchange a product you will need to return the original items within 30 days of purchase date. Each returned item must be new, unworn and unwashed with the original sales tags and packaging. To get the fastest turnaround, we encourage you to place a new order while we process your return.

Please send your product to be exchanged back using USPS, FedX ground or whatever means is convenient for you.  If you choose to use this option, the return shipping amount up to $5.00 will be credited back to your account.  If the item is on sale, no return shipping credit will be awarded.

GIFT RETURNS
Gift item returns will be given online store credit only. Each item returned must be new, unworn and unwashed returned within 30 days of purchase date.